Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At vantarionelus, we collect information that helps us provide you with better financial planning services. This includes data you provide directly and information we gather automatically when you use our platform.
Personal Information You Provide
Information We Collect Automatically
We never collect your actual bank account numbers, credit card details, or other sensitive financial credentials. All financial information you provide consists of general categories and amounts that you choose to enter for planning purposes.
How We Use Your Information
We use the information we collect to deliver personalized financial planning services, improve our platform, and communicate with you about your account and our services.
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Provide budget planning services | Financial data, account information | Contract performance |
| Personalize user experience | Usage data, preferences | Legitimate interest |
| Customer support | Contact information, communication records | Contract performance |
| Platform improvements | Usage data, device information | Legitimate interest |
| Security and fraud prevention | All collected data as needed | Legitimate interest |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances outlined below, always in accordance with Canadian privacy laws including PIPEDA.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include cloud hosting services, analytics providers, and customer support tools. All service providers are bound by strict confidentiality agreements and can only use your information to provide services on our behalf.
Legal Requirements
We may disclose your information if required by law, such as in response to a court order, subpoena, or regulatory request. We'll notify you of such requests unless prohibited by law.
Business Transfers
If vantarionelus is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.
We never share your personal information with third parties for their marketing purposes. Any marketing communications you receive will come directly from vantarionelus, and you can opt out at any time.
Your Privacy Rights
Under Canadian privacy legislation, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights through your account settings or by contacting us directly.
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days.
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Request complete deletion of your account and associated data. Some information may be retained for legal compliance.
Export your financial planning data in a common format to use with other services or for your records.
Opt out of non-essential data processing, such as analytics or personalization features, while maintaining core service access.
Contact the Privacy Commissioner of Canada if you believe we've mishandled your personal information.
To exercise any of these rights, log into your account settings or email us at info@vantarionelus.com. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
Data Security and Protection
We take the security of your personal information seriously and implement multiple layers of protection to keep your data safe from unauthorized access, alteration, or disclosure.
Technical Safeguards
Administrative Safeguards
While we implement strong security measures, you also play a crucial role in protecting your account. Use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with others.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.
Budget data and financial planning information retained to comply with Canadian financial record-keeping requirements
Customer support interactions and account-related communications for service improvement and dispute resolution
Platform usage data and analytics information used for service optimization and feature development
Grace period after account deletion request during which you can restore your account and data
Automated Deletion
Our systems automatically delete personal information according to these retention schedules. However, some information may be retained longer if required by law or if you've given specific consent for extended retention.
Manual Deletion Requests
You can request immediate deletion of your account and associated data at any time. We'll process deletion requests within 30 days, though some information may be retained in our backup systems for up to 90 days before permanent removal.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over most cookies through your browser settings.
Types of Cookies We Use
Managing Your Cookie Preferences
You can control cookie settings through your browser, but disabling certain cookies may affect site functionality. Essential cookies cannot be disabled as they're necessary for core features like user authentication and security.
Most browsers allow you to view, delete, and block cookies. You can also set your browser to notify you when cookies are being set. For detailed instructions, check your browser's help section or visit the browser developer's website.
International Data Transfers
While vantarionelus operates primarily within Canada, some of our service providers may process your information outside of Canada. When this occurs, we ensure appropriate safeguards are in place to protect your personal information according to Canadian privacy standards.
Safeguards for International Transfers
You have the right to know when your information is processed outside Canada and can request details about the specific safeguards in place for any international transfers involving your data.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any significant changes and give you an opportunity to review the updated policy before it takes effect.
How We Notify You of Changes
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
If you don't agree with any changes to our privacy policy, you can close your account before the changes take effect. Continuing to use our services after the effective date means you accept the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
We respond to all privacy inquiries within 30 days. For urgent privacy matters, please call us directly during business hours.